Privacy Policy

EURO-FF EOOD, a legal entity registered in Bulgaria, Registration number – unique company code UIC: 203835121.

Address for publishing information about our offers: https://euro-ff.com.

The list as provided is not exhaustive.

The confidentiality policy provided is an electronic document that governs our relations with the potential users of our services in the sphere of personal record storage.

Which type of details do we collect and store? Why do we do it?

When you visit our site, we will keep your details.

  • Services reviewed by you: we will keep this record to show any services that you had been interested in recently.
  • Location (with an additional request for browser permission), IP-address and browser type: we make use of this information to calculate taxes and delivery costs.
  • Delivery address: Be sure to specify such address to enable us to make a specific determination of value of parcel delivery, before you place an order and to be able to send the documents in confirmation of the services ordered.

We also use “cookies” in order to track any items you may add to your “shopping cart, while in our web site.

If you want to place an order with us, you will need to provide information, including your name, passport number, date of birth, billing address, delivery address, email address, telephone number, and additional information about your account, such as your username and password.

We will use such details for the following purposes:

  • To send information for your bill and order;
  • To respond to your inquiries, inclusive of cash refund and/or claims;
  • Processing of payments and anti-fraud purposes;
  • Create your account registration at this site;
  • Comply with the legal provisions (such as – tax calculation);
  • Improve our services portfolio;
  • Send advertising messages (if you can accept to receive them).

If you register, we will keep records of your name, address, e-mail address and phone number for automatic filling of forms for future orders.

We usually keep records for as long as required for the purposes we collect and use such information. An exception would be all cases, where we shall be required to keep such records as required by the Law. Therefore, we will store ordering information without any time limitation. Such information will include your name, email address, billing address and delivery address. We will also keep record of your comments and back feed.

Comments and Back Feed

When a user makes a comment in our site, we will collect such data, as shown in the comments form, and the visitor’s IP address, and the details of the browser user agent, to help discover any spam.

An anonymous line possibly generated by your e-mail address (“hash”), can be communicated to the Gravatar server, to define whether you are using it. Gravatar’s privacy statement can be accessed here: https://automattic.com/privacy/. Upon comment approval, the image of your user profile will be visible to the public in the context of your comment.

Media Files

If you are a registered user and upload photos to the site, you must avoid uploading images with EXIF metadata, as they may contain your GPS location data. Visitors can retrieve this information by downloading images from the site.

Contact Forms

When sending data through the contact forms to the websites which offer our services, we ask for a phone number, email address, name, surname, text message. We store the data obtained through the contact forms on our website without any time limitation.

Cookies

If you leave a comment on our site, you can activate cookies to store your name, email address and website in cookies. This is done for your convenience so that you do not fill in the data again when you comment again. These cookies are stored for one year.

If you have a site registration and are logged in, we will set a temporary cookie to determine if your browser supports cookies, the cookie does not contain any personal information and is deleted when you close your browser.

When you log in to your account, we also set several cookies with login information and screen settings. Login cookies are stored for two days, cookies with on-screen settings – for one year. If you select the “Remember me” option, your login information will be saved for two weeks. When you sign out, your login cookies will be deleted.

When editing or publishing an article in the browser, the additional cookie will be saved, it does not contain any personal details and only  contains the identification number of the post you edited; it will expire  in a day.

Embedded content from other websites

Articles on this site may include embedded content (such as videos, images, articles, etc.), such content behaves in the same way as if the visitor had visited the other site.

These sites may collect your data, use cookies, apply additional third-party tracking, and track your interactions with embedded content, including interaction tracking, if you have a registration and if you are logged in to this site.

Web Analyses

We use servers to collect anonymous internet statistics and analyzesq as follows:

Who do we share your data with?

User comments can be checked by the automated spam detection service “AKISMET ANTI SPAM”. You can contact them through the contacts on their website https://automattic.com/wordpress-plugins/

Depending on your order, we may communicate information containing your phone number, address, first and last name, email, amount payable  to our partners who help us fulfill your orders and provide services for the sale of services. Some of these are Speedy Courier Company (https://www.speedy.bg/bg), ECONT Courier Company (https://www.econt.com/), DHL Courier Company (http://www.dhl.com/en.html) and the postal company “Bulgarian Post Offices” (https://www.bgpost.bg/). Extended data, such as passport number, date of birth, can be obtained from us by licensed insurance companies whose policies we offer for purchase. Your data is stored using a server located physically in the Netherlands. Also, to ensure the operation of the service, the data is copied weekly on the servers of third-party host servers, as well as in the Google cloud storage (https://www.google.com/drive/). Data transmission is performed using 2048 bit encryption.

How long do we keep your records?

If you leave a comment, the comment itself and its metadata will be kept indefinitely long. This is done in order to automatically detect and approve subsequent comments, instead of queuing these for approval.

For users who register on our site, we store the personal information they provide in their account indefinitely long. All users can view, edit or delete their own information in the account at any time (except for the username (logo). The site administration can also review and change this information.

How do we protect your records?

Ние защитаваме вашите данни, използвайки HTTPS връзка с 2048 -битово криптиране. Това се потвърждава от SSL сертификата, получен за домейна euro-ff.com. Персоналът използва двуфакторно удостоверяване, за да получи достъп до администрацията на сайта, както и за достъп до електронната си пощенска кутия. При използване пощенската кутия на мобилни устройства, се използват пароли за пръстови отпечатъци или графични пароли.

Which type of procedures will be undertaken against data breakthrough?

We conduct a security audit every three months. We use antivirus software on any computer that is allowed to act as site administrator.

From which third parties do we receive data?

We do not receive user data from any third parties.

Which type of automatic decisions are made based on user data

The system offers insurance policies for purchase, based on the age of the insured at the time of the starting date of the validity of the insurance policies, the duration of the policies and the choice of the insurance company. The system calculates the value of the policies, it calculates the delivery price based on the country in which the user is located and the choice of delivery method. The system does not make any decisions based on the data on citizenship, passport number, name and surname of the insured persons. The user has the right to cancel the order at any time before paying for it.

Stat- regulated administration of personal details

Our entity has been duly registered with the Committee for protection of personal information of the Republic of Bulgaria. (https://www.cpdp.bg)

Which members of our team can have access?

The members of our team have the right to access the information you deliver to us. This also applies to the administrators and the managers of the shops, who can access the following records:

  • Ordering details: identification of services purchased; purchase time and delivery address;
  • Buyer information, including your name, e-mail address, payment details and delivery related information;

Our team needs access to such details in order to be able to perform the orders, and /or make refund, and /or to provide support for you.

Which are your rights related to your details?

If you have registered on the site or if you left comments, then you can request a file to export personal data that we have stored for you, including the data provided by you. You can also request the deletion of such data by sending us an email from your email account to e-mail: [email protected]

Contact info

You can send an e-mail for any queries you may have to e-mail address: [email protected]